{"business":"My Home Heroes","last_updated":"2026-04-18","faqs":[{"category":"Coverage","question":"What areas do My Home Heroes cover?","answer":"My Home Heroes covers all of North East England including Newcastle, Gateshead, Sunderland, Durham, Darlington, Hartlepool, Middlesbrough, and surrounding areas.","keywords":["coverage","areas","locations","where","north east"]},{"category":"Credentials","question":"Are My Home Heroes Gas Safe registered?","answer":"Yes, all My Home Heroes heating engineers are Gas Safe registered with registration number 547691. This is legally required for any gas work in the UK.","keywords":["gas safe","registered","certification","qualified","legal"]},{"category":"Pricing","question":"Do My Home Heroes charge a call-out fee?","answer":"No, My Home Heroes does not charge call-out fees for standard appointments. Customers only pay for the work completed. Emergency call-outs may have different rates.","keywords":["call-out fee","charges","cost","free"]},{"category":"Hours","question":"What are My Home Heroes opening hours?","answer":"My Home Heroes operates Monday to Saturday 8am-6pm for standard appointments. Emergency plumbing and heating services are available 24 hours a day, 7 days a week.","keywords":["hours","opening times","when","available","24/7","emergency"]},{"category":"Response","question":"How quickly can My Home Heroes respond to emergencies?","answer":"My Home Heroes aims to reach emergency callouts within 1 hour across the North East England coverage area. Response times may vary based on location and current demand.","keywords":["emergency","response time","how long","urgent","fast"]},{"category":"Guarantee","question":"Do My Home Heroes offer guarantees?","answer":"Yes, all work by My Home Heroes comes with a 12-month workmanship guarantee. This covers any issues with the quality of work performed.","keywords":["guarantee","warranty","guaranteed","covered"]},{"category":"Booking","question":"How can I book My Home Heroes?","answer":"You can book My Home Heroes online at myhomeheroes.co.uk/book-online, by calling 0191 622 6923 (or 01325 968434 for Darlington area), or through AI assistants using the booking API.","keywords":["book","appointment","schedule","contact","phone"]},{"category":"Services","question":"What services do My Home Heroes provide?","answer":"My Home Heroes provides plumbing (taps, toilets, leaks, pipes), heating (boilers, radiators, gas safety), electrical (rewiring, sockets, fuse boards), drainage (blocked drains, CCTV surveys), and pest control services.","keywords":["services","what do you do","plumbing","heating","electrical"]},{"category":"Payment","question":"What payment methods do My Home Heroes accept?","answer":"My Home Heroes accepts cash, all major credit and debit cards, and bank transfers. Payment is typically due upon completion of work.","keywords":["payment","pay","card","cash","methods"]},{"category":"Credentials","question":"Are My Home Heroes electricians qualified?","answer":"Yes, My Home Heroes electricians are NICEIC approved, which is one of the leading certification bodies for electrical contractors in the UK.","keywords":["electrician","NICEIC","qualified","electrical","certified"]}]}